F.A.Q.s

Here are some common questions and answers.
If you need to contact us directly, use the form at the bottom.

Where's my Online Order?

We ship orders Monday-Friday, during regular business hours - as orders come in. However, if you place an order Friday afternoon, or during the weekend, your order will ship out the following Monday.
 
Also note, some items sell out pretty quickly, which might cause delays when the last items available are at one of our shops, or simply sold out. We always reach out to inform customers of any changes via email and telephone, but sometimes - you're hard to reach!
 
Finally, please bear in mind that we depend on the US Postal Service to pickup online orders. For this reason we ask for an extra 1-3 days processing time (in addition to the 1-3 days transit time) as noted in the Checkout.

Where's my Curbside-Pickup?

You will 1st receive an email confirming your order was received in our system. Once we finish processing your order for store pickup, you will receive a 2nd follow-up email confirming your order is "Ready for Pickup".
 
If you have not received any email confirmations, you can also login to My Account and check the status of your order. Once you see "Ready for Pickup" or receive an email notification, you should then proceed to the shop.
 
Once confirmed, we recommend calling the store from the parking lot and identifying the vehicle where your order will be delivered for a safely distanced, curbside-pickup.

Where's my Tracking number?

Login to My Account. Look for the user icon on the upper portion of your screen or the lini at the veyr bottom fo this page. Here you can check the current status of your order(s) in our system as well as find your tracking number.
 
Once orders are packed and ready to ship, you will receive a notification email with a USPS Tracking Number and a USPS.com link. If you do not receive this email or find your tracking number under Orders in My Account, please send us a message below and we'll send you Tracking info directly.

What shipping methods do you use?

We ship exclusively with the US Postal Service. Small orders ship First-Class Mail while larger orders ship Parcel Post (slower) or Priority Mail (faster, recommended method). If you need rush delivery, try Express Mail which usually takes 1-2 days to the mainland US.

How do I return or exchange an item?

Follow our Return Policy instructions.

Do you sell "the" classic leather flip-flops?

For the time being, no. We did a special edition, 35th anniversary, leather flip-flop a few years ago but have yet to reissue them. Check back from time to time for updates on future reissues.

Email

Reach us via email for
Sales & Support

Call

If we don't pickup
leave a voice message.

787.523.6929

Playero

1604 Calle Loíza
San Juan, PR 00911

Mailing Address

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