If you're not 100% satisfied with your purchase, we'll gladly exchange the item(s) or issue a refund. Your satisfaction is of utmost importance.
Returns and exchanges will be honored within 30 days of the transaction date. Item(s) must be in the same condition that they were received, i.e. unused, unwashed, original tags, packaging, etc. If an item is returned because it's defective, we will replace it at no cost whatsoever to the customer. If it's an exchange, i.e. different size or color, you will be responsible for all freight charges, rebilled to the original transaction.
For exchanges, explain which items you'd like in return (size/color/etc).
Write down your address on the note - that's where we send it back to you.
For refunds, explain your reasons (defective/didn't fit/etc).
1604 Calle Loíza
San Juan, PR 00911
For questions regarding exchanges or refunds - or to talk to an actual "person" - call us at (787) 523-6929 during 10am-6pm (Mon-Fri). If you don't reach us, please leave a message.